Jason Lloyd

Chief Administrative Officer Chief Administrative Officer

EXPERIENCE HIGHLIGHTS

Jason Lloyd, Chief Administrative Officer at Berdon LLP, has more than 25 years of experience in administrative roles of increasing responsibility and complexity. A highly skilled administrative leader, Jason specializes in team building and mentoring, vendor relations and cost reduction strategies, and administrative best practices, while exhibiting a customer service and quality assurance mindset.  Jason’s broad experience includes:

ADMINISTRATIVE TEAM LEADERSHIP

  • Word Processing/Proofreading
  • Office Services/Facilities
  • Administrative Support
  • Outsourced Staff
  • Multiple locations
  • Demonstrates/inspires a quality assurance, customer service and teamwork mindset
  • Mentors, coaches, and trains managers and staff on best practices, software skills, and soft skills
  • Ensures appropriate staffing levels are in place to meet busy season deadlines
  • Authors/reviews performance evaluations and policies & procedures
  • Assists with interviewing/hiring process for administrative staff

COST SAVINGS & PROCESS EFFICIENCIES

  • Vendor relations and contract negotiations
  • Staffing/outsourcing restructuring
  • Annual departmental budgeting
  • Reviews/approves invoices and purchases
  • Paperless workflow enhancements
  • Electronic letterhead/signature
  • Meets with partners and department heads to discuss new ideas, software, processes

FACILITIES/OFFICE MANAGEMENT

  • Liaise with Building Management
  • Facilities/renovations projects
  • Office moves and logistics

PROFESSIONAL MEMBERSHIPS AND PUBLICATIONS

CX@Rutgers Advisory Board (volunteer)

  • Rutgers University Continuing Education – Customer Experience (CX) Program

Author of “A Compendium of Best Practices For Today’s Administrative Professional” published on Business Management Daily news site