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Berdon Takes Highest Score in Client Satisfaction Survey

09.04.2015 | Berdon Press Release

NEW YORK - In a 2015 client satisfaction survey, Berdon LLP's ratings were among the highest ever received by an independent research firm that conducts these surveys on behalf of public accounting and law firms nationwide. 

Specifically, Berdon's scores topped those of all other firms surveyed over the past three years by L. Harris Partners of Minneapolis in the key areas of client satisfaction, including People, Policies and Procedures, Range of Services, Quality of Service, and Value of Service.

"These responses teach us some important lessons," said Co-Managing Partner Mark Bosswick, CPA, J.D., LL.M. "The responses indicate that we are doing something right.  In today's crowded marketplace, we know that it can be challenging to see what differentiates one accounting firm from another, and we are grateful that our clients see the Berdon difference.

"At the same time," Bosswick said, "we know we cannot and will not rest on our laurels. As we approach our centennial anniversary in 2017, we remain as committed as ever to strive for continuous improvement and to help our clients grow and protect their wealth for the current and future generations. To that end, we never stop learning and we never stop looking at ourselves and asking what can we do better?"

Co-Managing Partner Stuart Kotler, CPA, J.D., said that Berdon monitors client satisfaction in four areas: Clients feel valued; Services are a good value; The Firm is easy to do business with; and Clients would recommend us to others. 

"It was gratifying to see that we measured up to our clients' expectations, based upon their comments," Kotler said. "We will do everything we can to continue to earn their trust every day."

Here's a sample of some of the feedback the Firm received:

  • "Excellent service, genuine expertise, and people that really care."
  • "They have the ability to make you feel as if you are their only and most important client."
  • "My engagement partner is always available and can bring the full resources of the firm to help with any issue."

"No partner at Berdon operates as a Lone Ranger," Kotler said. "Our goal is to bring the wisdom of the firm to bear on behalf of our clients. There are no technical silos at Berdon and all clients are clients of the firm, not the client of a particular partner.  This team approach to client service brings together some of the best minds in the country to work on behalf of our clients."

For further information about Berdon, visit www.berdonllp.com.